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Kfxwd handles jump rope return requests through one written review so the ordered rope format, all countable training components, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Jump rope returns are assessed as complete sets. Both supplied handles and every listed cable, short cord, weighted ball, bead, bearing joint, swivel, collar, end cap, internal weight, anchor, pouch, and instruction card must remain together. For jump rope orders, support review may refer to rope format, usable length, cable or cord condition, handle pair, grip surface, bearing or swivel count, adjustment collars, short cords, weighted balls, segmented beads, anchors, end caps, supplied pouch, unused condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, clean, dry, and free from sweat, skin products, dirt, floor abrasion, impact marks, stretched cord, cable kinks, exposed wire, crushed beads, split ball shells, altered rope length, stripped fasteners, odors, or washing residue. A customer may uncoil the rope on a clean surface and inspect or count the supplied components without performing jumps or cutting, permanently shortening, knotting, or otherwise modifying the product.
Repack an approved jump rope return by laying every component clean and dry, forming a broad loose coil without sharp cable bends, and keeping the two handles separated so metal, weighted balls, or segmented beads cannot strike one another. Protect adjustment collars, swivel eyelets, connector caps, anchors, and end caps from pressure; place removable handle weights and any other small supplied parts in a closed inner envelope, then immobilize the pouch and complete set in one sturdy outer carton. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@kfxwd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 3193 NW 216th Street, Lawtey, FL 32058, United States.
In the first email, identify the SKU and state whether the request concerns rope format, maximum usable length, cable coating, foam or knurled grip, bearing swivel, brass collar, cord end cap, cordless connector, internal handle weight, weighted ball shell, braided core, bead count or color sequence, internal anchor, pouch, visible delivery damage, or a missing supplied component. Photographs may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available jump rope after the original complete unused set is approved for return. Rope format, usable length, cable diameter, handle geometry, component mass, adjustment method, bearing construction, bead count, and price or availability may differ and should be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@kfxwd.shop or +1 (254) 528-4995. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).